Shipping policy

Where we ship

We currently ship to the United States only. We are working on more destinations. If you are outside the US, join our email list and we will tell you when we reach you.

What it costs

Shipping is free on every order. There is no minimum and no surcharge — the price you see on the product page is the price you pay.

How long it takes

Orders are processed within 1–2 business days. Most orders arrive within 5–8 business days of being placed — roughly 1–2 weeks in calendar days, since business days exclude weekends and holidays.

We ship from a warehouse inside the United States, not from overseas, which is why delivery is measured in days rather than weeks.

These are estimates, not guarantees. Carriers occasionally run late, and weather and holiday periods make that more likely.

Tracking

You will get a tracking number by email as soon as your order ships. If it has been more than 3 business days since you ordered and you have not received one, email hello@brindlow.com.

Address accuracy

Please check your address at checkout. We cannot redirect a parcel once it has shipped, and we cannot cover a package delivered to an address you gave us incorrectly. If you spot a mistake, email us immediately — if it has not shipped we can usually fix it.

Lost or undelivered parcels

If tracking shows delivered and you do not have it, check with neighbours and your building, then contact us. If it is genuinely lost, we will resend or refund. See the refund policy above.