Refund policy

Returns and refunds

We want you to be happy with what you bought. If you are not, you have 30 days from delivery to request a refund.

To start, email hello@brindlow.com with your order number and a short note about the problem. We reply within one business day.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, we will replace it or refund it in full, including any shipping paid. Send a photo with your email — it lets us resolve it immediately and take it up with our fulfilment partner without holding up your refund.

Change of mind

If you simply do not want the item, we will refund the purchase price within the 30-day window. You can have used it — trying it properly is what the thirty days is for. We ask only that it comes back complete and undamaged.

Email us and we will tell you how to return it. For a change of mind, return postage is yours. If the item arrived faulty, damaged or not as described, we cover it.

With bedding and mattress products we may ask you to dispose of the item rather than return it, for hygiene reasons. That does not affect your refund.

How refunds are paid

Refunds go back to the original payment method. Once approved, we issue the refund within two business days; how quickly it appears depends on your payment provider, typically 3–10 business days.

Cancellations

Orders can be cancelled for a full refund any time before they ship — usually within 24 hours of ordering. Email us and we will stop it if we still can. Once an order has shipped, the returns process above applies.

Late or missing deliveries

If your order has not arrived within 15 business days, contact us. We will either resolve it with the carrier, resend it, or refund it in full. You should not have to chase a parcel you paid for.